Support Availability & Services
Availability
- Hours: 8 AM - 6 PM Eastern
- Weekend / After-hours: By Appointment Only (Fees may apply)
- Initial Ticket Submission - Response within 24 business hours
Services
- Submit, Update & Track Tickets
- Self-Service Customer Portal
- Customer Account View
- Knowledge Base
- Remote Assistance
- Phone Walkthroughs
REMOTE SUPPORT
Click here when directed by our support agent for Remote Support.
LAUNCH REMOTE SUPPORTCUSTOMER PORTAL
Use the Customer Support Portal to submit, update and follow ticket progress for any reported issues, questions or requests.
LAUNCH CUSTOMER PORTALHoliday Schedule
Please note our 2022 observed holidays. INFODYNAMICS offices will be closing at the times below.New Year's Day (Observed on)
- Friday, 12/31/2021, Closed All Day
- Monday, 5/30/2022, Closed All Day
- Monday, 7/4/2022, Closed All Day
- Monday, 9/5/2022, Closed All Day
- Thursday, 11/24/2022, Closed All Day
- Friday, 11/25/2022, Closed All Day
- Monday, 12/26/2022, Closed All Day